PRIVACY POLICY
Last updated: August 10, 2025
Introduction
This Privacy Policy describes how MND HAUS ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website mndhaus.com (the "Site") or otherwise communicate with us (collectively, the "Services").
For Canadian residents: This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
For US residents: This policy complies with applicable state privacy laws including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Children's Online Privacy Protection Act (COPPA).
Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on this page and update the "Last updated" date. For material changes, we will notify you by email or through a prominent notice on our Services.
How We Collect and Use Your Personal Information
We collect personal information from you in several ways and use it to provide our Services, communicate with you, and improve your experience.
Information We Collect Directly from You
When you interact with our Services, we may collect:
- Contact Information: Name, email address, phone number, billing and shipping addresses
- Account Information: Username, password, account preferences, security questions
- Order Information: Purchase history, payment information, shipping preferences
- Communications: Information you provide when contacting customer service, submitting event inquiries, reviews, or survey responses
- Marketing Preferences: Newsletter subscriptions, promotional communications preferences
Information We Collect Automatically
We automatically collect certain information when you use our Services:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Information: Pages visited, time spent on pages, click-through rates, referral sources
- Location Information: General geographic location based on IP address
- Cookies and Tracking Technologies: As described in our Cookie Policy section below
Information We Obtain from Third Parties
We may receive information about you from:
- Service Providers: Payment processors, shipping companies, analytics providers
- Social Media Platforms: If you connect your social media accounts or interact with our content
- Marketing Partners: Information to help us provide relevant advertising and communications
- Public Sources: Publicly available information for identity verification or fraud prevention
How We Use Your Personal Information
We use your personal information for:
Service Provision
- Process and fulfill orders, including payment processing and shipping
- Create and manage your account
- Provide customer support and respond to inquiries
- Enable reviews and community features
Communication
- Send order confirmations, shipping notifications, and event updates
- Respond to your questions and support requests
- Send policy updates or account notices
Marketing and Advertising
- Send promotional emails, newsletters, and special offers (with consent)
- Personalize your shopping or event experience
- Display targeted advertising
Business Operations
- Prevent fraud and enhance security
- Analyze performance and user behavior
- Comply with legal obligations
- Support business transactions such as mergers or acquisitions
Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to enhance your experience and collect information about how you use our Services.
Types of Cookies We Use:
- Essential Cookies: Necessary for core functionality and security
- Analytics Cookies: Track usage to improve site performance
- Marketing Cookies: Enable personalized advertising
- Preference Cookies: Store settings and preferences
You can manage cookies through your browser settings. Disabling some may limit functionality.
How We Share Your Personal Information
We may share your information with:
- Service Providers: Payment processors (e.g., Shopify Payments, PayPal), shipping partners, analytics services, email marketing providers
- Business Partners: For joint promotions or complementary services
- Legal Obligations: To comply with laws, court orders, or protect rights and safety
- With Your Consent: For any other disclosed purposes
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes it was collected for, including legal and accounting requirements.
Data Security
We use industry-standard measures such as encryption, access controls, and secure payment processing to protect your information.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information
- Withdraw consent for marketing
- Opt out of certain data uses (e.g., targeted advertising)
- Request a copy of your personal information
International Data Transfers
Your information may be stored and processed outside of your country. We ensure safeguards are in place for international transfers.
Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect their personal information. If we learn that we have, we will delete it promptly.
Third-Party Websites and Services
We may link to third-party sites. This Privacy Policy does not apply to them. Please review their privacy policies before providing any personal information.
Cookie Policy
This Cookie Policy explains how MND HAUS ("we," "us," or "our") uses cookies and similar technologies when you visit our website mndhaus.com (the "Site"). It should be read together with our Privacy Policy which explains how we collect, use, and share your personal information.
By using our Site, you consent to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember your preferences, actions, and settings for future visits.
Types of Cookies We Use
1. Essential Cookies
These cookies are necessary for the basic functionality of our Site and cannot be disabled. They enable features such as secure checkout, account login, and shopping cart storage.
Examples:
- Shopify session cookies
- Security and authentication cookies
2. Performance & Analytics Cookies
These cookies collect information about how visitors use our Site, such as which pages are visited most often and how users navigate the site. This helps us improve performance and user experience.
Examples:
- Google Analytics cookies
- Shopify analytics cookies
3. Marketing & Advertising Cookies
These cookies are used to deliver relevant ads and measure the effectiveness of marketing campaigns, both on our Site and across other platforms.
Examples:
- Facebook Pixel
- Google Ads remarketing cookies
4. Functional Cookies
These cookies remember your settings and preferences to provide a more personalized experience.
Examples:
- Language preference cookies
- Saved cart and wishlist cookies
How We Use Cookies
We use cookies to:
- Keep you logged in to your account
- Process and remember items in your cart
- Analyze site traffic and performance
- Deliver targeted advertisements
- Remember your preferences for future visits
Third-Party Cookies
Some cookies are placed by third parties we work with, such as analytics providers, social media platforms, and advertising networks. These third parties may use cookies to track your activity across websites.
Your Cookie Choices
Managing Cookies in Your Browser
Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but some parts of the Site may not function properly if you do so.
Helpful Links:
Cookie Consent
When you first visit our Site, we will ask for your consent to place non-essential cookies on your device. You can update your preferences at any time by adjusting your cookie settings in the banner or through your browser.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our business practices. We will post any updates on this page with the "Last updated" date.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@mndhaus.com
For Canadian residents: If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
For US residents: You may also file complaints with relevant state privacy authorities or the Federal Trade Commission.