SHIPPING, RETURNS, & FAQ
Where does MND HAUS ship? We currently ship to all locations in Canada and the United States.
What couriers does MND HAUS use? We use a combination of couriers depending on your delivery address. We deliver through UPS (Canada & US).
Will I be charged with US/Canada tariffs? No, your orders should not be affected right now by US/Canada tariffs. We ship out of Ontario, Canada. Orders under $800 USD can still enter the US from Canada without extra fees (Section 321). Your shipping costs will stay the same. There are no extra fees being added to your order at this time.
Will I receive email confirmation & tracking? You will receive an email with your order confirmation. Please allow up to 1 business day for the email to sent to your inbox. Once we ship your order, you will receive a confirmation email, including tracking information. You can track your order via the courier’s built in tracking notifications.
Can I modify my order after it has been placed? You cannot modify your order (ex. Add or remove products to the order). If you have made a mistake on your delivery address, please email us at info@mndhaus.com immediately, as once the order is shipped, we cannot modify it in any way.
Can I cancel my order? You can cancel your order as long as your order has not been fulfilled and shipped. To cancel your order, please email us at info@mndhaus.com. Please note that order cancellations are not guaranteed, if the order has already been fulfilled and shipped.
Can I return my order? MND HAUS accepts returns of unopened products for a full refund to your original method of payment if returned within 14 days or purchase. Please note that shipping for returns are not covered by MND HAUS.
When does MND HAUS restock? We restock based on product availability with our suppliers. Please contact us for specific restock dates and any other related questions.
MND HAUS doesn’t carry something I’m looking for. We love hearing from our customers on new products and brands to carry! Contact us at info@mndhaus.com so we can try to source it with our suppliers.